Refund policy

Last updated: August 24, 2026

At nextgenr, we want you to feel confident with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your item.

30-Day Return Policy

To be eligible for a return:

  • Your return request must be submitted within 30 days of delivery.
  • The product should be returned in substantially the same condition in which it was received.
  • All included accessories, components, manuals, and packaging should be returned with the product.
  • Proof of purchase or your order number may be required.

To begin a return, contact us at:

support@nextgenr.store

Please do not send a return without contacting us first. Returns sent without prior authorization may not be accepted or may experience processing delays.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs.

Original shipping charges are non-refundable unless required by applicable law or the return resulted from an error on our part.

We recommend using a trackable shipping method when returning an item.

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at support@nextgenr.store.

Please include:

  • Your order number
  • A description of the issue
  • Photos or videos showing the problem when applicable

We will review the issue and work with you toward an appropriate solution.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

If approved, the refund will be issued to your original payment method.

Please allow your bank, credit card company, or payment provider additional time to process and post the refund to your account.

Items That May Not Be Eligible for Return

We may be unable to accept:

  • Products returned after the 30-day return period
  • Products that are significantly damaged due to misuse or improper handling
  • Returns missing significant parts or accessories
  • Items showing intentional damage or abuse

Your statutory rights under applicable consumer law are not affected.

Exchanges

If you received a defective or incorrect product, contact us at support@nextgenr.store and we will review the available replacement or exchange options.

Contact

nextgenr
1309 Coffeen Ave
Sheridan, WY 82801
USA

Email: support@nextgenr.store
Phone: +1 (774) 733-3071