Shipping policy
Last updated: August 24, 2026
Thank you for shopping with nextgenr. We work to make your delivery experience straightforward and reliable.
United States Shipping
Estimated delivery times are:
Express Shipping: 2–3 business days
Standard Shipping: 2–5 business days
Delivery estimates begin after your order has been processed and handed to the shipping carrier.
Business days generally exclude weekends and public holidays.
International Shipping
We offer shipping to eligible international destinations.
International delivery times vary depending on:
- Destination country
- Local postal services
- Customs processing
- Carrier availability
- Local holidays
- Other circumstances outside our control
Estimated international delivery times may be shown during checkout when available.
Order Processing
Orders are prepared for shipment as quickly as possible.
During high-volume periods, holidays, product launches, or unexpected circumstances, processing may take longer than usual.
You will receive shipment information when your order is dispatched when tracking is available.
Tracking Your Order
Once your order ships, you may receive a shipping confirmation containing your tracking information.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate delivery information at checkout.
If you notice an error in your shipping address, contact us immediately at:
We cannot guarantee that an address can be changed once an order has entered fulfillment or has already shipped.
Delivery Delays
Delivery estimates are not guaranteed unless specifically stated otherwise.
Carrier delays, weather conditions, customs processing, transportation disruptions, holidays, or other circumstances outside our control may affect delivery.
Lost Packages
If tracking indicates that your package is delayed or appears to be lost, please contact us at support@nextgenr.store.
We may ask you to first confirm your shipping information and check with household members, neighbors, building management, or the carrier.
We will assist with investigating eligible shipping issues.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, please:
- Check around your property or delivery location.
- Ask household members or neighbors.
- Check with building management or reception where applicable.
- Contact the shipping carrier.
- Contact us if you still cannot locate your package.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country.
Unless otherwise indicated at checkout, these charges are the responsibility of the customer and are not controlled by nextgenr.
Contact
For shipping questions:
Email: support@nextgenr.store
Phone: +1 (774) 733-3071
nextgenr
1309 Coffeen Ave
Sheridan, WY 82801
USA